Shipping policy
Shipping Policy
Thank you for shopping with Fan Gear Central! We are a small business, and most of our products are made to order rather than kept in stock. We work hard to get every order completed and on its way to you as quickly as possible.
Processing Time
Most orders typically ship within 7–14 business days, excluding weekends and holidays.
Because many of our items are made to order, processing times may occasionally be longer during busy seasons, large team or school orders, product availability delays, or other circumstances outside of our control.
We always work to complete and ship orders as soon as possible and appreciate your patience while we prepare your order.
Pre-Orders
Pre-order items will ship as soon as the merchandise becomes available and production is complete. Any estimated availability or shipping dates provided for pre-order items are estimates and may change.
Shipping & Delivery Time
The shipping method selected at checkout applies only to the time your package is in transit after it leaves Fan Gear Central.
Selecting an expedited shipping method does not shorten our production or processing time.
Once your order ships, you will receive tracking information when available. Carrier delivery dates are estimates and are not guaranteed by Fan Gear Central.
Shipping Addresses
Please make sure your shipping address is complete and correct before submitting your order.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, the customer will be responsible for any additional shipping charges required to resend the order.
If a refund is approved for a returned package, original shipping charges are nonrefundable.
Lost, Delayed or Missing Packages
Once an order has been transferred to the shipping carrier, delivery and tracking are handled by the carrier. Occasionally, packages may experience delays or tracking issues while in transit.
If your package appears to be lost or has not arrived within a reasonable amount of time after shipment, please contact us at support@fangearcentral.com. We will be happy to help review the tracking information and assist with the next steps when possible.
Fan Gear Central is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.
Questions About Your Order?
If you have questions about the status of your order, please contact us at support@fangearcentral.com with your order number.
We appreciate your patience and your support of Fan Gear Central!