Refund policy

Return & Refund Policy

Thank you for shopping with Fan Gear Central! As a small business, many of our items are made specifically for each order. Please review our return and refund policy before purchasing.

Team, School & Custom Apparel

All team, school, personalized, and custom-made apparel is final sale and is not eligible for returns or exchanges.

Because these items are made specifically for your order, we are unable to accept returns or exchanges due to incorrect size or color selection, or a change of mind. Please double-check sizing and product selections before placing your order.

General Merchandise

Items that are not team, school, personalized, or custom-made may be eligible for return or exchange within 7 days of delivery.

To be eligible, merchandise must be unworn, unwashed, and in its original condition. Items showing signs of wear or washing, or containing stains, odors, pet hair, or other signs of use, are not eligible for return or exchange.

To request a return or exchange, please contact us at support@fangearcentral.com within 7 days of delivery with your order number and reason for the request. We will provide return instructions if the item is eligible to be sent back for review.

All returned merchandise will be inspected upon receipt. A refund or exchange will only be approved after the item has been received and confirmed to meet the return conditions above.

Customers are responsible for return shipping costs on eligible returns and exchanges unless the return is due to an error on our part. Original shipping charges are nonrefundable.

If There Is an Issue With Your Order

If something isn't right with your order, please contact us. We want to make it right. This applies to all purchases, including items that are otherwise considered final sale.

If your item arrives damaged or defective, or you receive an incorrect item, please contact us at support@fangearcentral.com within 7 days of delivery. Please include your order number, a description of the issue, and photos when applicable.

Once we review the issue, we will work with you to determine the appropriate resolution, which may include a replacement or refund. If the issue is due to an error on our part, there will be no additional cost to you.

Normal wear and tear, damage occurring after delivery, or damage resulting from improper washing, care, or use is not considered a product defect.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Please note that your bank or payment provider may require additional time for the refund to appear on your account.

Order Changes & Cancellations

Because many of our products are made to order, changes and cancellations cannot be guaranteed once an order has been placed.

If you need to change or cancel an order, please contact us as soon as possible. If production has already begun, we may be unable to make changes or cancel the order.

Questions?

If you have any questions about your order or our return policy, please contact us at support@fangearcentral.com. We're happy to help!

Thank you for supporting Fan Gear Central!